Storage St Pancras Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage St Pancras provides storage, removal, and associated services to consumer and business customers. By making a booking, placing items into storage, or using any removal or transport service offered by Storage St Pancras, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person or organisation that books or uses our services.
Services means any storage, removal, packing, loading, unloading, or related service that we provide.
Goods means the items and property that you deliver to us for storage or that we handle in the course of providing removal services.
Contract means the agreement between you and Storage St Pancras comprising these Terms and Conditions and any written confirmation of booking or quotation issued by us.
2. Scope of Services
Storage St Pancras provides storage facilities and related removal services, including local and regional collection and delivery of goods, loading and unloading, and, where agreed, packing and unpacking. The precise scope of your service will be confirmed in writing at the time of booking.
We reserve the right to decline to provide any service where it would be unsafe, unlawful, or beyond the capabilities of our personnel or equipment, or where it involves prohibited or restricted goods as set out in these Terms and Conditions.
3. Booking Process
3.1 Quotations
All quotations are provided based on the information you supply. Quotations are not binding if the information you provide is incomplete, inaccurate, or changes materially before the service date, including but not limited to changes in access conditions, volume or nature of goods, distance, or timing.
Quotations will specify the services included and any estimated charges for storage, removal, labour, and other agreed services. Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to availability of resources on the requested date.
3.2 Making a Booking
A booking is made when you accept our quotation and we confirm the booking in writing. Confirmation may be provided electronically or in hard copy. We are not obliged to reserve resources or provide services until a booking has been confirmed and any required deposit has been received.
You are responsible for checking all details on the booking confirmation. Any discrepancies must be notified to us as soon as possible and no later than 48 hours before the scheduled service date, where reasonably possible. Changes requested after this time are subject to availability and may incur additional charges.
3.3 Storage Allocation
Where storage services are requested, we will allocate suitable storage space according to the volume and nature of your goods. We reserve the right to move or reallocate your goods within our facilities, provided this does not materially affect the level of service provided.
4. Payments and Charges
4.1 Deposits
We may require a deposit to secure your booking. The amount of the deposit and the due date for payment will be stated in your quotation or booking confirmation. Deposits are generally non-refundable unless otherwise set out in these Terms and Conditions or required by law.
4.2 Payment Terms
Payment for removal services is due no later than the day before the service date, unless otherwise agreed in writing. For ongoing storage services, charges are usually payable monthly in advance. The applicable billing cycle and due dates will be specified in your booking confirmation or invoice.
All charges are payable in the currency stated on the quotation or invoice. Time for payment is of the essence. We reserve the right to refuse to commence or continue services if payment has not been received by the due date.
4.3 Additional Charges
We may charge additional fees where:
Access to premises is more difficult than advised or requires extra equipment or time.
The volume, nature, or weight of goods exceeds the quotation.
Services are required outside normal working hours that were not previously agreed.
You request additional services such as packing, unpacking, dismantling, or assembly.
Waiting time is incurred due to delays outside our reasonable control, including keys, documentation, or access arrangements not being ready.
Any additional charges will be calculated at our prevailing rates and must be paid in full upon request or added to your next invoice.
4.4 Late Payment
If you fail to make any payment on the due date, we may charge interest on the overdue amount at the statutory rate applicable under UK law. We may also suspend services and prevent access to stored goods until full payment, including interest and any reasonable recovery costs, has been received.
5. Cancellations and Amendments
5.1 Cancellation by the Customer
You may cancel your booking by giving us written notice. The following cancellation charges may apply, calculated as a percentage of the agreed service charges for the affected service:
More than 7 days before the service date: no cancellation fee, but any non-refundable deposit may be retained.
Between 3 and 7 days before the service date: up to 50 percent of the agreed charges.
Less than 3 days before the service date or on the service date: up to 100 percent of the agreed charges.
For ongoing storage contracts, you may terminate by giving us not less than 14 days written notice unless a different minimum term is stated in your contract. Storage charges remain payable up to and including the end of the notice period.
5.2 Cancellation or Amendment by Storage St Pancras
We reserve the right to cancel or amend a booking where necessary due to events beyond our reasonable control, including severe weather, road closures, industrial action, equipment failure, or staff illness. In such cases, we will make reasonable efforts to offer an alternative date or a partial refund, depending on the circumstances.
We may also cancel the contract without liability if you breach these Terms and Conditions, including failure to pay, provision of misleading information, or attempts to store or move prohibited items.
6. Customer Responsibilities
You are responsible for:
Ensuring you have authority to store or move the goods.
Providing accurate information about the nature, quantity, and value of goods.
Ensuring that goods are adequately packed, unless you have requested and paid for a packing service.
Arranging appropriate insurance cover for your goods where you do not choose or are not eligible for our optional insurance arrangements.
Ensuring safe and reasonable access to premises, including parking arrangements where necessary.
Complying with all applicable laws and regulations relating to the goods and their storage, transport, and disposal.
7. Prohibited and Restricted Goods
We do not accept for storage or transport any goods that are hazardous, illegal, or otherwise unsuitable, including but not limited to:
Explosives, firearms, ammunition, or weapons.
Flammable or combustible materials, gas cylinders, or fuels.
Chemicals, toxic materials, or biological agents.
Perishable foodstuffs or items likely to attract vermin or pests.
Cash, negotiable instruments, precious metals, or high-value jewellery.
Livestock, animals, or plants requiring care or specific environmental conditions.
If such items are found within your goods without our prior written consent, we may remove, dispose of, or otherwise deal with them at your cost and without liability to you, and we may report any unlawful items or activities to the relevant authorities.
8. Waste Regulations and Disposal
8.1 Compliance with Waste Regulations
All waste handling, disposal, and recycling carried out in connection with our services will be undertaken in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will only remove unwanted items where this has been agreed as an additional service.
8.2 Customer Obligations on Waste
You must not leave refuse, hazardous materials, or general household or commercial waste in storage units unless we have expressly agreed to arrange disposal. You are responsible for ensuring that any waste is identified clearly and is suitable for collection and disposal in accordance with applicable regulations.
8.3 Unwanted Items and Clearance Services
If you request that we dispose of unwanted items, we will do so as an additional service. Charges will be based on the type and volume of material, and any special handling requirements. We reserve the right to refuse to remove or dispose of items that are hazardous, contaminated, or otherwise unsuitable.
8.4 Abandoned Goods and Waste
If you fail to collect your goods at the end of the storage period, or if storage fees remain unpaid, we may treat the goods as abandoned after giving you reasonable notice. We may sell, recycle, or dispose of abandoned goods in accordance with applicable law. Any costs of disposal or clearance will be payable by you and may be deducted from any sale proceeds before any balance is returned.
9. Liability and Risk
9.1 Risk in Goods
Risk in the goods remains with you at all times, except where loss or damage is directly caused by our negligence or breach of contract. You should arrange appropriate insurance for your goods while in transit and in storage, unless you participate in any insurance scheme that we may offer in writing.
9.2 Our Liability
We will take reasonable care of your goods while they are under our control. However, our liability for loss or damage to goods, whether arising in contract, tort, or otherwise, is limited as follows:
We are not liable for any loss or damage unless you can show that it was caused by our negligence or breach of contract.
Where we are found liable, our total liability for any claim or series of related claims shall not exceed the lower of the cost price or current market value of the goods, subject to any specific financial limit stated in your quotation or contract.
9.3 Exclusions of Liability
We are not liable for:
Loss or damage arising from wear and tear, inherent defects, or gradual deterioration.
Damage to fragile items that were not properly packed, or that we advised were at risk.
Loss or damage to items packed by you where no obvious external damage is evident at the time of delivery.
Loss of data, digital records, or software.
Indirect or consequential losses, including loss of profit, revenue, or business opportunity.
Loss or damage arising from events outside our reasonable control, including but not limited to fire, flood, severe weather, acts of terrorism, war, or civil disturbance.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
10. Claims and Notice of Loss
You must inspect your goods as soon as reasonably possible following any removal or delivery. Any visible loss or damage must be reported to us in writing within 7 days of delivery or collection. Any non-visible loss or damage must be reported as soon as it is discovered and no later than 30 days after delivery or collection.
We may request evidence of loss or damage, including photographs, receipts, or valuations. Failure to notify us within the applicable time limits may affect our ability to investigate and may reduce or extinguish any liability we may have.
11. Access and Security
Access to storage facilities may be subject to opening hours, security procedures, and identification requirements. We reserve the right to refuse access where we reasonably believe that allowing access would be unsafe, unlawful, or contrary to our security policies.
We may open and inspect goods or storage units where required by law, by court order, or by regulatory authorities, or where we have reasonable grounds to suspect that the goods contain prohibited or unsafe items.
12. Termination
We may terminate the contract with immediate effect if you fail to pay any sums due, if you commit a serious breach of these Terms and Conditions, or if you become insolvent or otherwise unable to meet your obligations. On termination, all fees and charges become immediately due and payable, and you must arrange to collect your goods promptly once all outstanding sums are settled.
If you fail to collect your goods within a reasonable time after termination, we may exercise our rights in relation to abandoned goods as described in these Terms and Conditions.
13. Data Protection and Privacy
We will process your personal data in accordance with applicable data protection laws. We will use your information to manage your account, provide services, process payments, and meet our legal obligations. We may share your information with trusted service providers where necessary to deliver the services you have requested, or where required by law or regulation.
14. Amendments to These Terms
We may amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our business operations. The version in force at the time you make a booking will apply to that booking. For ongoing storage arrangements, we will notify you of any material changes and the date from which they take effect.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
You and Storage St Pancras agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, your contract with us, or the services we provide.
16. General Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not reduce the level of service to you.
These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and Storage St Pancras relating to the provision of storage and removal services.
